Shipping policy

At LUCENVA, we're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below for details on processing times, delivery expectations, and shipment protection.

Processing Time

All orders are processed within 24 to 72 hours (1–3 business days) after placing your order. You will receive a confirmation email once your order has been processed and is ready for shipment.

Shipping Time

Our estimated delivery timeframe is 7 to 30 business days, depending on your location and local customs processing. Please note that delivery times may vary during peak seasons, holidays, or unforeseen courier delays.

Shipping Methods

All orders are shipped with tracking and are shipment protected, ensuring your purchase is safe from loss or damage during transit.

You will receive a tracking number via email as soon as your order is shipped, allowing you to monitor your package’s journey to your doorstep.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery location and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Shipping Destinations

We currently ship worldwide. If your country is not available at checkout, please contact our support team and we’ll do our best to assist.

Order Issues

If you experience any issues with your shipment, including delays, lost packages, or damages, please reach out to our customer support at info@lucenva.com. We’ll work with you to resolve the issue as quickly as possible.